Q: How do i recognise you at the airport/port/meeting point?
A: At the airport a member of our company will be waiting outside the exit door of the arrivals hall, after you collect your luggage. He/she will be holding a sign with your name on it.

Q: Why do i book a package?
A: By booking a package, everything is arranged to make your holiday hassle free, you can save time and not have to worry about booking accommodation, buying tickets for your transport, finding your hotel when you reach the airport/port and finding the right tour when you reach the sites. Also as the travel agencies can get a better price than the customer, packages also work out to be more economical.

Q: Do you provide travel insurance?
A: Unfortunately No. Our guests are advised to obtain their own insurance for health and/or baggage loss while traveling. Insurance is also recommended to provide coverage to clients if refunds pursuant to the final payment and cancellation clause below are unavailable due to the terms of that clause.

Q: Do you provide International Flights?/Are your package prices include Land Services Only?
A: Unfortunately we do not provide International Flight Tickets. We recommend our clients to buy their international Air Tickets from their home country. Our package prices include all services within Egypt, Domestic Flight Tickets are included, if mentioned in the package programme.

Q: How do I pay for my tour, what is the procedure?
A: After we receive your request, we check the availibilities at the hotels and on the transportation vehicles. If all requested services are availabe for the requested dates, we send our “Credit Card Authorisation Form” to our clients.

We kindly request a 30% deposit to secure our clients' reservations; the remaining 70% balance being payable 45 days prior to the departure of the programme.

Q: Do i get refund if i cancel my trip due to illness or/and travel warnings?
A: We kindly request 30% deposit on booking and the rest is to be paid 45 days prior to departure date of the tour. If a written cancellation notice is received before departure, we accept the cancellation.

CANCELLATION CHARGES FOR PACKAGES:
Unless otherwise stated in the contract, for all cancellations we will refund the cost of your trip less the following per-person charges.
Charges shown include the 10% administrative fee.

Prior to departure: Charge
60 days or more: 10% of selling price (Administrative Fee)
59-46 days: 30% of selling price
45-8 days: 50% of selling price
7-0 days: 100% of selling price

If you could not find the answer of your question, please do not hesitate to contact us.